Customer Experience Management - Search Videos

How Well Do You Know Your Customer?

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How Well Do You Know Your Customer?

Most people in business think they understand their customers. But there's a big difference between knowing about a problem and actually feeling what it's like to have it. If you're a fitness trainer who has always loved the gym, it's easy to forget what it actually feels like to be someone who dreads going. The embarrassment. The frustration ...

810 views2 weeks ago

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