First Contact Resolution | Managing Metrics
7:54
First Contact Resolution | Managing Metrics
5.6K viewsAug 20, 2020
YouTubeBenchmarkPortal
Call Center Agent Training Certification On Demand Course
3:02
Call Center Agent Training Certification On Demand Course
2.2K viewsApr 8, 2021
YouTubeBenchmarkPortal
Schedule Adherence | Managing Metrics
6:13
Schedule Adherence | Managing Metrics
7.7K viewsDec 18, 2020
YouTubeBenchmarkPortal
Making Metrics Matter to Your Employees | Managing Metrics
5:16
Making Metrics Matter to Your Employees | Managing Metrics
1.6K viewsMay 26, 2022
YouTubeBenchmarkPortal
Average Handle Time | Managing Metrics
5:27
Average Handle Time | Managing Metrics
7.8K viewsAug 12, 2020
YouTubeBenchmarkPortal
Managing With Metrics | Managing Metrics
6:10
Managing With Metrics | Managing Metrics
958 viewsSep 22, 2022
YouTubeBenchmarkPortal
Supervisors are the Key to every Contact Center
58:51
Supervisors are the Key to every Contact Center
871 viewsMar 17, 2020
YouTubeBenchmarkPortal
5:49
8 Steps to Improving Active Listening | Online Call Center Age…
338K viewsOct 8, 2020
YouTubeBenchmarkPortal
6:14
10 Tips to Succeed | Online Call Center Agent Training Soft Skills …
33.1K viewsNov 14, 2023
YouTubeBenchmarkPortal
Span of Control | Managing Metrics
200 views6 months ago
YouTubeBenchmarkPortal
4:41
How To Use The Right Tone of Voice | Online Call Center Agent Soft Ski…
79.2K viewsFeb 17, 2022
YouTubeBenchmarkPortal
5:57
How To Get The Most From Coaching Sessions | Online Call C…
45.7K viewsFeb 24, 2021
YouTubeBenchmarkPortal
4:33
How to Ask Probing Questions | Online Call Center Agent Soft Skill…
106.4K viewsJan 25, 2022
YouTubeBenchmarkPortal
6:39
How to Avoid a Monotone Voice | Online Call Center Soft Skills Part 30
48.2K viewsOct 28, 2022
YouTubeBenchmarkPortal
5:11
Shrinkage | Managing Metrics
3.2K viewsDec 16, 2021
YouTubeBenchmarkPortal
4:27
5 Tips for Expressing Empathy Over the Phone | Online Call Center Ag…
174.8K viewsJul 21, 2020
YouTubeBenchmarkPortal
4:58
How to Become a Rockstar Call Center Agent | Online Call Center …
59.8K viewsDec 30, 2021
YouTubeBenchmarkPortal
5:32
7 Tips for Effective Communication | Online Call Center Agent Soft Skill…
108.4K viewsJul 8, 2020
YouTubeBenchmarkPortal
5:23
Handling Healthcare Calls | Online Call Center Soft Skills Part 40
745 views5 months ago
YouTubeBenchmarkPortal
5:21
Effective Questioning | Online Call Center Agent Soft Skills Part 6
34.1K viewsNov 4, 2020
YouTubeBenchmarkPortal
5:34
How To Say No The Right Way | Online Call Center Agent Soft Skill…
64.6K viewsDec 30, 2020
YouTubeBenchmarkPortal
5:33
How To Handle Foreign Accents | Online Call Center Agent Soft Skill…
85.3K viewsJul 22, 2022
YouTubeBenchmarkPortal
5:42
How to Spell Better Over the Phone | Online Call Center Soft Skills Part 43
139 views1 month ago
YouTubeBenchmarkPortal
5:20
How to Be a Mentor | Online Call Center Soft Skills Part 34
19.3K viewsJan 8, 2024
YouTubeBenchmarkPortal
5:59
How to Deal with Conflict | Online Call Center Soft Skills Part 32
24K viewsDec 4, 2023
YouTubeBenchmarkPortal
5:30
Tone of Voice | Online Call Center Agent Soft Skills Part 4
258.2K viewsSep 24, 2020
YouTubeBenchmarkPortal
5:32
Queue Time | Managing Metrics
296 viewsAug 1, 2023
YouTubeBenchmarkPortal
4:37
Why Customer Service Agents are Heroes | Online Call Center Agent …
85.9K viewsSep 30, 2021
YouTubeBenchmarkPortal
6:02
Agent Satisfaction | Managing Metrics
553 viewsFeb 18, 2021
YouTubeBenchmarkPortal
5:44
How to Handle Abusive Callers | Online Call Center Soft Skills Part 39
5 months ago
YouTubeBenchmarkPortal
See more videos
Static thumbnail place holder