Detractors offer valuable insights into the less favorable aspects of a campaign or brand, acting as a direct line to customer dissatisfaction. By monitoring Detractor feedback, it becomes easier to …

Detractors are unhappy customers who are unlikely to buy from you again, and may even discourage others from buying from you. You find detractors when using Net promoter score surveys and …

Detractors, a key Net Promoter Score KPI, represent unsatisfied customers who might harm a business's reputation, emphasizing the need to address their concerns to improve customer …

NPS, short for net promoter score, is a metric that calculates how likely a customer is to recommend passives, and detractors you have, and enter those numbers in the cells below (i.e. if 12 respondents …

Detractors are a classification used in customer success management to identify customers who are not satisfied with a product or service. This term is most commonly associated with the Net Promoter …

In this workbook, easily calculate and track ten important customer service metrics and KPIs in one place, without worrying about double checking your work or scouring the internet for the right …

In a contact center, a detractor is a customer who expresses dissatisfaction with the service or product, often through negative feedback or a low score on surveys like the Net Promoter Score (NPS). …

Detractors are individuals or customers who express dissatisfaction or negative sentiment towards a product, service, or brand.

Oct 2, 2025 · Detractors are dissatisfied customers who are likely to tell their friends about their negative experience with your business—but they’re not a lost cause. A single unhappy customer can …

Jan 3, 2025 · Detractors can be defined as those who are encountering friction in using your product and service. Using a net promoter score (NPS) survey, you ask customers to rate how likely they are …