Note: ServiceDesk 7.0 is designed to be used with SQL Server 2005 (32 or 64-bit). Support for SQL Server 2008 will be added to a future version of ServiceDesk. Reinstall ServiceDesk by following …

Aug 3, 2016 · Hi Farooq If you mean the ServiceDesk OS user that is created during installation, you can simply reset the password at the OS level on the Service Desk server and then run …

Jan 23, 2012 · The ServiceDesk 7.1 SP2 user guide says to go to Admin / Users / Accounts / Manage Users and delete users. I do not see a delete option. see page 443 in the user guide.

Sep 18, 2014 · You will want to review the Options Manager option of for web_cgi_url which should be updated to reflect the url that users will use to access ServiceDesk. You may also need to set up a …

Sep 28, 2009 · So ServiceDesk isn't bombing out on long usernames per se, it is just requiring that at least one short-named user is in each group that you're trying to import.

May 4, 2011 · Page 24 of Symantec ServiceDesk Customization Guide 7.1 suggests themes and menus may be selected under Admin>portal>Master Settings>Customization. "...allows you to set a …

Dec 14, 2015 · hi, seems that you have configured Web Directory, if you're running 12.9+ you can check configuration on Admin tab.

Oct 14, 2014 · Brent, Other change management products can do this (Remedy in particular), and it is very useful functionality, particularly if you have recurring changes or the use case eladio described. …

Feb 21, 2013 · It is very important to know the ServiceDesk Version because Cumulative patches and Test-Patches are dependent on the version of ServiceDesk you are using. The first question that CA …

Oct 28, 2009 · Or you can just select the form "new servicedesk request", edit the permissions for "All Users' and remove the "allow view". That way the category stays intact but they can't view the form …