Aug 12, 2025 · Average handle time measures the average duration of a customer service interaction. It’s a metric call centers often use as a KPI to monitor operational costs of helping customers, adjust …

Jun 5, 2020 · Average handle time (AHT) is a call center metric that measures the average time required to resolve a customer interaction – from initial contact to final resolution.

Jan 5, 2026 · Learn how to measure, analyze, and optimize Average Handle Time to boost efficiency and customer satisfaction in your call center. Find expert insights here!

AHT is the average time agents take to handle a customer call from start to finish. This includes talk time, hold time, and after-call work. Understanding AHT is vital to improving the efficiency of your …

Jan 20, 2026 · What Is Average Handle Time (AHT) and Why It Matters Average Handle Time (AHT) is a core call center metric that measures the total time an agent spends handling a customer …

Nov 7, 2025 · In the high-stakes world of customer experience (CX) and contact center operations, Average Handling Time (AHT) is the most critical metric for assessing operational efficiency and …

Mar 20, 2025 · Average Handle Time (also known as AHT ) is a key performance indicator in call centers that measures the average duration of a complete customer interaction. Average handle time …

Want to know how to calculate AHT? Learn the formula, benchmarks, and optimization strategies to improve your call center metrics and efficiency.

AHT is the average time it takes for an agent to handle a call, including talk time, hold time, and after-call work. It’s measured in seconds or minutes and is calculated by dividing the total amount of time …

Average Handle Time or AHT is a metric used in contact centers to measure the average duration of one transaction. It usually starts from the customer beginning the interaction and covers hold time, …