NEW YORK (March 8, 2017)— According to a new report by Forbes Insights, in association with BMC Software, "Delivering Value to Today’s Digital Enterprise: The State of IT Service Management, 2017," ...

For field-focused organizations, efficiently delivering services to your customers and equipment requires flawless execution of dynamic business processes. Efficient services delivery also demands ...

SAN JOSE, Calif., May 10, 2023 (GLOBE NEWSWIRE) -- Serviceaide, Inc., a global provider of modern IT and business service management solutions, today announced its AI-Everywhere Luma Virtual Agent and ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT ...

Accenture has purchased a 70-person ServiceNow consultancy to expand its capabilities around security and human resources and strengthen its position in the United Kingdom. The Dublin, Ireland-based ...

Molecular biology technologist QIAGEN has outsourced its core IT, but kept its service functions in-house through the use of the ServiceNow platform. Supporting much of the fascinating work that is ...

Oracle has announced the general availability in all commercial regions of Oracle Functions, Oracle Cloud Infrastructure’s functions-as-a-service (FaaS) platform. The announcement was made in an ...