When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

Service-level agreements (SLAs): The key components project managers should know Your email has been sent Almost every project requires vendor services; after the project is complete, those services ...

Q: Our agency has been selected to handle business travel for a major corporation in our area. The corporate travel manager has told us that the corporation wants a written contract with a "service ...

Microsoft recently published a new version of its service-level agreement (SLA) for Azure SQL Database, adding uptime perks for organizations that use the "Business Critical" tier. If organizations ...

Service level agreement (SLA) between concerned parties is an obvious first step taken by companies today. But, what happens if the SLA is dishonored and the company suffers losses due to lack of ...

Three years ago, I wrote some blogs stating that Service Level Agreements (SLAs) are dead. Unfortunately for businesses, SLAs are still around – they’re like zombies. Companies realized for many years ...

Business process management techniques can feel like an alphabet soup of arbitrary acronyms, but don't let it intimidate you. Each process is easy to understand on its own. In the case of SLA (service ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading cloud communications platform for AI-powered calling, conferencing and contact centers, today announced a 100% uptime Service Level Agreement ...

Enforcement of service level agreements (SLAs) could be supercharged through real-time alerts flagging violations and risky behavior. But generative AI’s potential to revolutionize third-party ...