At a grocery store in Dorchester, a “worst case scenario” took place at the self-checkout machines. “A member was intervening when a light was flashing and the customer ended up trying to steal and ...

Going to the grocery store can be time consuming owing to long lines. That's why self-serve kiosks are great, when they are used properly.

Major retailers are adjusting self-checkout systems amid rising theft concerns, shifting customer behavior, and new technology experiments.

Some customers simply couldn’t understand a logical explanation. This grocery store employee was trying to assure a customer that the self-checkout machine was not trying to steal from her; her bag ...

Get your news from a source that’s not owned and controlled by oligarchs. Sign up for the free Mother Jones Daily. The staff of Mother Jones is, once again, rounding up the heroes and monsters of the ...

C\M Machines that make you pay for your own work. I’m not a Luddite; I think certain operations are done better by machines. But technology is not driven by some kind of universal spirit. It’s not the ...