Today’s customers expect brands to recognize their preferences while offering a personal connection that feels genuine and tailored to their needs. A handful of companies have found a formula that ...

While discounts and points still motivate participation in loyalty programs, softer perks – like exclusivity, early access, and VIP treatment – rank among the strongest loyalty drivers across ...

Loyalty remains a strategic priority for retailers, but traditional approaches are no longer enough. That is according to the findings of ‘How to Keep Hold of Your Customers,’ a new global study ...

Convenience retailers can drive margins and long-term value through personalization, artificial intelligence and gamification. In this way, personalization is becoming a loyalty differentiator in the ...

Consumers are facing inflation and scaling back at least some of their spending as a result. Retailers can adapt to a slower-growing or contracting global economy by cultivating stronger relationships ...

The retailer is trying to attract more store and website visits as the U.S. housing market remains sluggish and customers postpone projects.

Retailers must bolster the in-store and out-of-store experience to create authentic connections with shoppers to drive ...

ETRetail.com brings latest loyalty program news, views and updates from all top sources for the Indian Retail industry.

Canadian retail kicks off 2026 with Starbucks’ tiered rewards, Toys R Us’ contraction, and Walmart expansion, amid ...

Today, earning customer loyalty demands more than a singular program based on tiers, currency, or points — it requires an overarching strategic initiative that drives engagement across all touch ...