Poor product knowledge among bank staff is affecting the quality of service, Managing Director, SPNS Consulting, Debo Adebayo, has said. Quoting results of a research on four banks which showed that ...

UK car dealers could be putting customers’ safety at risk by giving them poor quality advice, according to consumer group Which? Its undercover researchers, posing as potential customers, asked ...

The insurance industry is still riddled with poor product knowledge, poor image, low penetration level, poor contribution to the Gross Domestic Product (GDP), low underwriting capacity issues, slow ...