Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Remote Monitoring and Management company N-able by SolarWinds has rolled out a new Help Desk Manager and update to its flagship N-central platform, the company said Tuesday. The update to the ...

Technology is the foundation of every business today. However, few things halt operations as effectively as system downtime or network issues. Frustrated employees and lost productivity can feel like ...

Continuum has expanded its Service Desk offering to include round-the-clock end-user support and more CRM integration, according to the company. The addition allows managed services providers to ...

Managed IT environments often integrate security as a core operational function, including endpoint protection, access ...

Fixify Inc., a startup helping companies process employees’ technical support requests more efficiently, today announced that it has raised $25 million in funding. Costanoa Ventures, Decibel Partners ...

Outsourcing IT services may have a direct effect on an organization’s bottom line, but it can also help improve a business’s relationship with its customers. Most notably, professional and managed ...

For many managed services companies, one area that is growing fast is that of the managed help desk and the pandemic has played a big part in that, according to Karen O’Connor, general manager for ICT ...

A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...