At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

ServiceNow CEO Bill McDermott kicked off Knowledge 2024 with a keynote that focused on leveraging the Now Platform to introduce further simplicity, using generative AI. ServiceNow today announced the ...

At Knowledge 2025, ServiceNow launched its AI platform, built to use any AI, agent or model across the enterprise — driven by unified, real-time data. At its Knowledge 2025 event last week, ServiceNow ...

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill McDermott’s Knowledge user conference keynote this year as he declared that ...

‘ServiceNow and Microsoft are integrating Now Assist and Copilot, bringing the power of two generative AI systems into one seamless experience. This has been made possible by merging the intelligence ...