With the Verint Knowledge Automation Bot, contact center agents no longer need to spend valuable time searching for the right answers to customer questions while the customer is on hold. Instead, the ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

MIDDLETON, Massachusetts, Feb. 9, 2021 /PRNewswire/ -- Quadrant Knowledge Solutions announced today that it has named Radware (Nasdaq: RDWR) the 2020 technology leader in the SPARK Matrix analysis of ...

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Bot Management platform vendors. hCaptcha, with its comprehensive technology and customer ...

MINNEAPOLIS, Aug. 29, 2023 /PRNewswire/ -- Radware has been named the 2023 technology leader in Quadrant Knowledge Solutions' SPARK Matrix™ analysis of both the Bot management and DDoS mitigation ...

ORLANDO, Fla. --- AI-powered bots are delivering numerous benefits for contact centers and their agents, Dan Bodner, chairman and CEO of Verint, told the audience at the opening general session of his ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

MIDDLETON, Massachusetts, Jan. 6, 2021 /PRNewswire/ -- Quadrant Knowledge Solutions announced today that it has named Cloudflare as a 2020 technology leader in the SPARK Matrix analysis of the global ...

Bots are a part of life for any organization doing business online, with many companies estimating that 40 percent of their online traffic is generated by bots. This profusion of bot activity is even ...

ORLANDO, Fla.--(BUSINESS WIRE)--ENGAGE 2024--Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced the launch of the Verint Knowledge Automation Bot, a new addition to Verint’s ...