Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

In my previous article for IndustryWeek, “Would Dr. Deming Have Been a Black Belt?” I mentioned that before accepting a new request for improvement assistance, I ask five questions of the company ...

I was educated and trained that continuous improvement is a philosophy centered in service -- so much so, that if a process failed, you (as leadership) were to apologize to the employee and solicit ...