Before the days of iMessage, WhatsApp, and RCS texting, instant messaging (IM'ing) ruled the roost - here are six iconic clients that defined the era.

Before group chats muted themselves into irrelevance and read receipts sparked passive-aggressive debates, instant messaging was a full-blown event. You didn’t just send a message — you logged in.

Cost-effective marketing with a 90 percent read rate. The restaurant industry today is chaotic, so cutting through the noise is critical for driving customer engagement. One powerful tool gaining ...

Despite the work full-service firms have put into Web-based client services, there's one function that's still missing -- the ability to chat in real time via text-based message screens. The term for ...