“Press 1 for accounts; press 2 for technical support; press…” Interactive voice response systems have permeated almost all aspects of customer experience, but getting IVR right is tougher than it ...

IVR has been around for quite some time, but advances have made this technology more valuable than ever before in the enterprise and contact center. As a bit of background, interactive voice response ...

In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

An interactive voice response (IVR) system runsaudio scripts on a computer connected to a telephone.Because a script can be programmed tooutput diverse verbal instructions and accept input fromany key ...

HOUSTON--(BUSINESS WIRE)--TeleVoice, a provider of customized telephony applications, announced that Ewing, N.J.-based Cenlar FSB, a leading mortgage loan servicing provider, has implemented its ...

If You Need IVR Compliance, Look for These 6 Features Your email has been sent The best solutions allow you to minimize your IVR compliance burden. Learn how the right features eliminate complexity ...

This week on the VO School Podcast we’re doing something a little different. I’ve invited four successful voiceover actors to share with us how they find work. In part one of a two-part series, we ...

Objective: Bone mineral density (BMD) testing is a key tool used to diagnose and treat osteoporosis. We assessed the rate of scheduling BMD tests among health plan members at risk for osteoporosis who ...

Running the phone system for even small companies can be a complicated business if you do it all in-house. Not only are there capex costs to consider (which in these days of tight budgets is probably ...