IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

In today’s increasingly connected world, businesses across industries are constantly on the lookout for how they can enhance the user experience by leveraging the power of new and emerging ...

Gaithersburg, MD, Aug 22, 2017 – BroadSoft, Inc. (NASDAQ: BSFT) a global market leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and ...

WESTBOROUGH, Mass. -- After reassessing its interactive voice response (IVR) capabilities for customer service operations, Sinclair Oil Corp. replaced its proprietary Periphonics system with Envox ...

Jacada and Vocantas today announced that visual IVR capabilities are now available with Vocantas' Utilities OnCall solution. The Utilities OnCall solution now extends to the mobile device and to the ...

Billtrust, the leader in Customer Centric Billing, today announced the debut of IVR (Interactive Voice Response) technology to its suite of billing services. The new IVR system, which includes Inbound ...

They say a sequel is never as good as the original, but Twilio's AI Startup Searchlight 2.0 brought major The Empire Strikes Back vibes to the award program's sophomore season as it celebrated 16 ...

Integrated workforce optimization (WFO) suite and speech-enabled interactive voice response (IVR) broadens cloud-native solutions for midmarket and large enterprise customers Creates a single vendor, ...