SUNNYVALE, Calif., Nov. 10, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading customer engagement platform provider, today announced eGain Smart IVR™, an all-in-one solution to modernize ...

NEW YORK, April 9, 2013 /PRNewswire/ — Communication technology leader Plum Voice has launched a tool that addresses the escalating business need to improve voice applications, refine customer service ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

• Growing Adoption of Cloud-Based IVR for Scalable and Cost-Effective Customer Service. • Boosting IVR Adoption Globally Through Multilingual and Regional Language Support. Unlike Legacy IVR ...

Zappix, a provider of visual IVR and mobile app authoring technology, is now offering a big data analytics suite as part of its Visual IVR platform. The Zappix system allows companies to provide ...

Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then some. Explore Get the web's best business technology news, tutorials, ...

A magnifying glass. It indicates, "Click to perform a search". A magnifying glass. It indicates, "Click to perform a search". DUBLIN, June 25, 2018 /PRNewswire/ -- The "Interactive Voice Response (IVR ...