Our guest today is IT Infrastructure Library (ITIL) expert Lou Hunnebeck, vice president for the ITIL training and consulting firm, Third Sky. Hunnebeck served on the public QA team for ITIL v3. She ...
The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training. In its ...
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