AI systems can route messages, update records, make decisions, and trigger entire workflows across multiple apps without you touching anything. But as AI shifts more and more from being an assistive ...

As an executive in the business process outsourcing (BPO) industry, I have seen firsthand how outsourcing has helped businesses to scale up and operate more efficiently. However, with the advancements ...

Meaningful, consistent feedback is a key component of a high-performance workplace culture. In a 2022 Gallup survey, employees who received meaningful feedback in the previous week were four times ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Large language models (LLMs) have dazzled ...