There were two significant developments in the use of instant messaging by financial services firms last week, and they demonstrate how instant messaging can be used to complement traditional business ...

Consider this scenario: You have your whole staff assembled for a planning meeting. People have their laptops and Blackberries to take notes and respond to urgent e-mails. Two employees in the back of ...

Instant messaging (IM) conjures up images of bored teenagers using a software-based gossiping tool. Most IM programs are free, and few competing products can talk to one another, making skeptics ...

CEDAR RAPIDS - Joel Brumm started using instant messaging in seventh-grade to talk with friends during free time at school and at home. Brumm, a senior at the University of Northern Iowa's Price Lab ...