Utility companies claim smart meters save customers money. But that isn’t always the case.

ALBANY - National Grid is in the process of installing so-called smart meters at the homes of its gas and electric customers. National Grid spokesman Patrick Stella confirmed that some local customers ...

Millions of customers may be able to get compensation if their smart meter is faulty or installation is delayed in the future after Ofgem proposed new rules for energy suppliers. Some households have ...

TOLEDO, Ohio (WTVG) - There’s an ongoing effort to install smart meters throughout FirstEnergy service areas, including in Toledo. And it could come at a price and some customers are upset by the ...

LEE — Lee officials say they have little authority to halt the rollout of smart meters, even as residents raise concerns about potential health risks, costs and a lack of communication. Eversource has ...

Last week, a public forum in Lee on Eversource’s rollout of smart meters left us with an all-too-familiar feeling that impassioned pushback to change is shrouding the relevant facts in a heated local ...

SOMETHING’S NOT RIGHT. YOU KNEW RIGHT AWAY? YES. WHEN GILLIAN REED OPENED HER JANUARY ELECTRIC BILL FROM NATIONAL GRID, SHE WAS JOLTED $645. AND WHAT’S YOUR TYPICAL ELECTRIC BILL IN THE WINTER?

A smart electric meter at a National Grid customer’s home. Customers can track usage through the utility’s website. ALBANY — National Grid is in the process of installing so-called smart meters at the ...