Over 20-plus years, SW Hill Street office also operated as iSky, TRG; 'really sad news for our community' BEND, Ore. (KTVZ) – A Bend customer service call center that employed up to 850 people over ...

Imagine in the near future, you call a customer service number for a cruise line and are greeted by a highly knowledgeable, smooth-talking artificial intelligence (AI). In a fluid conversation, the AI ...

Most will be offered employment at the company’s New Braunfels call center or given the opportunity to work from home, the company said in a March 31 letter to the Texas Workforce Commission. Ibex ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...