Feedback has the power to motivate and improve performance, but it often backfires. Instead of sparking growth, it can trigger defensiveness or lead to silence. Some people soften their words so much ...

In environments dominated by metrics, critiques often lean harsh and uninspired, leaving high performers demotivated. But it doesn’t have to be this way. By adopting a coaching mindset, you can ...

At a time when so many are unhappy in their careers or roles, fostering a culture of empowerment is crucial to employee success, satisfaction and retention. One of the most effective ways to achieve ...

Leda Stawnychko receives funding from the Social Sciences and Humanities Research Council (SSHRC). Mehnaz Rafi does not work for, consult, own shares in or receive funding from any company or ...

Should you alert an acquaintance to the spinach in his teeth? Or discreetly tell a coworker she’s been mispronouncing a client’s name? Many people hesitate to offer such constructive criticism, even ...

One approach to dealing with performance or behavior problems is through communication. Specifically, giving and receiving direct feedback. Feedback gives each party an opportunity to tell their side, ...

Giving constructive feedback can be awkward, but avoiding it doesn’t just hurt performance—it deprives employees of a sense of purpose. Once basic job needs are met, people crave meaning. Your ...