DPD is one of the UK’s premium parcel delivery services. It carried out an upgrade to its Salesforce call centre platform during a huge peak in demand during COVID-19. DPD prides itself on being the ...
DPD is a major user of the Salesforce platform to personalize customer experience. Gen AI is going to play a role moving forward. DPD has big plans to embed AI across its Salesforce platform, not just ...
DPD has launched a new in-app parcel-sending feature, supplementing its existing 3 million-user Your DPD mobile app to extend customer capabilities when it comes to shipping parcels. The new ’send a ...
DPD, a member of one of Europe’s leading parcel groups GeoPost, is set to deliver a revolutionary customer experience, using NewVoiceMedia’s ContactWorld for Salesforce cloud contact centre ...
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