In June of 2025, I addressed the Eighth National Customer Experience Forum in Tokyo, sponsored by Salesforce Japan, NTT Marketing Act ProCX, TechMatrix, Genesys, TransCosmos and Toyo Keizai. Over 800 ...
Consumer rights compose a legal framework upon which companies are held accountable for their actions–thereby they function as a safety net that promotes consumer confidence. Such rights encompass the ...
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