The majority of travelers are not loyal to any one hotel, and hotels need to focus on creating personalized experiences from customer data to get traveler loyalty, according to a study released this ...

The elevator in the San Francisco St. Regis hotel is a striking example of anticipatory customer service, the highest of the three levels of customer service I yammer on about in customer service ...

Every hotel should act like your home away from home. While plush bathrobes, fresh bed linens and spotless floors go a long way to ensure a comfortable, relaxing hotel stay, there’s nothing more ...

Opinions expressed by Entrepreneur contributors are their own. After a long day of business meetings, sightseeing or catching up with old friends, travelers appreciate arriving at a comfortable and ...

How do you improve a hotel's service? One answer comes from a boutique property in Honolulu, appropriately called the Hotel Renew. The Hotel Renew needs a renewal, according to its management company, ...

The hospitality industry is reporting promising (albeit anecdotal) results from this training. They say its great for business because it provides hotel guests with a warm and friendly environment, ...