I think it's time that I introduced Sven Esser to you all. I've known him for the past two or so years and have found that he is always thinking about how to take the complex processes that govern how ...

Trucking is a high-touch business. Your customers up and down the supply chain must know where their shipments are and when they will arrive or be picked up, among other critical data points along the ...

Consistently providing a high level of customer service and support is proven to establish trust and build long-term business relationships. In fact, DDC FPO's 2024 Customer Service Trends report ...

Discover how effective supply chain management reduces costs and boosts efficiency, from sourcing raw materials to delivering ...

Editor’s note: This is the first article in a four-part series on actions supply chain leaders can take to improve cross-functional collaboration and create new more flexible and resilient supply ...

Editor’s note: What It Really Means is a new recurring series on Supply Chain Management Review designed to clarify commonly used supply chain terms that often carry different meanings across ...

Customer service representatives working at a call center wearing facemasks and using headsets during the Covid-19 pandemic. The supply chain crisis has created a ripple effect of other crisis ...

Customer experience, or CX, has always been not only a focus of much corporate attention but also the differentiating factor of most successful organizations. What has changed in recent years is the ...

Lodestone Capital today announced that it has led a $7 million investment in Blulabs, a global supply chain and manufacturing ...

As companies continue to figure out the best ways to meet consumers’ evolving demands and expectations, customer service has become a focal point of supply chain operations. Technological innovations ...

Ryan Eichler holds a B.S.B.A with a concentration in Finance from Boston University. He has held positions in, and has deep experience with, expense auditing, personal finance, real estate, as well as ...

Behind every headline about the supply chain crisis, there are disappointed customers. Those customers are most likely listening to music on hold or typing their query to a smiley chatbot in the hope ...