Is the point of customer service to make a profit? Well, let's back up. Is the point of your business to make a profit? The answer to that is probably yes and no. Most people I know in business would ...

The disparity of customer service quality in business-to-consumer vs. business-to-business is becoming more noticeable. The customer service experience must evolve to match the level of customer ...

Few marketers would dispute the statement that it is the sum of all customers' interactions with a company, over time, that ultimately creates or destroys that company’s brand value. Yet few companies ...

John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...

Rogers & Hollands, an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. The retailer has utilized the mobile system to ...

The latest advent in the industry, omni-channel, is about providing the same experience across all channels, and is largely dictated to enterprise by the customer. Every interaction a customer has ...

TROY, Mich.: 14 March 2024 — While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer ...