Reynolds and Reynolds wants to be an important conduit in connection with dealership, automakers and the rest of the industry. So, on Thursday, the company announced today the expansion of its ...

Don Parker, who worked in dealership service departments for more than 40 years, including 12 as the manager at a Chevrolet store in the San Diego area, viewed fixed absorption the same way a doctor ...

Global automotive services company Holman announced it has brought former bank executive Aarthi Murali on board as executive vice president for service excellence. The company said Murali will be ...

Mazda UK has brought its customer relations centre in-house at its new head office in Dartford, Kent, replacing its “traditional outsourced customer contact centre approach” with its own employees.

Lexus aftersales ‘consultants’ in the UK are being given a taste of the luxury living enjoyed by their customers. Dealership staff are being pampered at top class hotels as part of a programme to ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...