Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Data privacy regulations aren’t known for being light reading. That doesn’t make it easy for businesses to become compliant. When one law refers to data subjects, another to residents, another to ...

Privacy-first practices. Embrace privacy-first data strategies to build trust and adapt to evolving regulations like GDPR and CCPA. AI-driven insights. Use AI and ...

Coinbase Global Inc., a major U.S. cryptocurrency exchange with more than 100 million customers, disclosed today that cybercriminals bribed offshore customer service support agents to steal customer ...

Every marketer should understand these 30 commonly used data analytics terms so they can create meaningful sales and campaign ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. For centuries, banks have relied on relationships and legacy ...

Most companies use different vendors to run different parts of their business, such as customer management, finances, payroll and social media. To do this, they share access to customer data with ...

For the modern restaurant, data is power. Data can tell you approximately how much beef you need to purchase for a typical Saturday evening shift, and it can tell you how many employees to put on the ...