Whether you’re a solopreneur launching a technology startup, or a seasoned VP of marketing at a Fortune 500 brand, you cannot escape the ripple effect of customer service. If it’s positive, you might ...

Whether a small business is engaged in direct interaction with customers through retail or services or deals with intermediaries and provides business-to-business transactions, customer service helps ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer Service Week is celebrated each year during the ...