Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...

Although it can vary between the different industries of our clients, most managed IT service providers have to offer some type of after-hours support services. For some businesses, requests for after ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...