Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

The Insurance Regulatory Commission of Sri Lanka (IRCSL), in line with its regulatory obligations, is committed to ensure that policyholders are provided with required information regarding complaints ...

Announcing the changes yesterday, the Scottish Housing Regulator said the new complaints procedure will align with the Scottish Public Services Ombudsman’s updated model. The procedures explain what a ...

OTTAWA, ON, July 31, 2025 /CNW/ - Today, the Financial Consumer Agency of Canada (FCAC) published the findings of a report on the complaint-handling procedures of small and medium-sized banks in its ...

Synthes has not had the best couple of weeks. The company, which is facing legal action from families whose loved ones died after receiving a Synthes bone cement product, is facing other ...

The Australian Securities and Investments Commission has launched civil proceedings in the Federal Court, alleging the superannuation fund breached several of the regulator’s beefed up internal ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...