Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

HUDSON — Once it’s operational, Comcast’s new customer support center in Hudson is expected to bring 100 new jobs to the region by year’s end, the company said Monday. During a press conference at the ...

In a stunning repeat of deprecatory customer service, Comcast has been caught changing customers’ names to “whore” and “dummy” in their computer system. Comcast customer Julie Swano told the travel ...

Comcast used to be a joke. One of those bitter jokes shared by strangers sitting around a bar, wondering why the world won't ever change for the better. Its customer service was reputed to be the ...

The concept is simple enough. Customers of one Comcast (NASDAQ: CMCSA) service are the company's top prospects for another Comcast service. The organization can even afford to offer price breaks to ...

In a move that can be viewed both as extremely cynical as well as long overdue, Comcast named its first senior executive in charge of “customer experience” on Friday. Charlie Herrin, the man that led ...

When Badr's grandparents moved from one house to another in April 2018, they had one simple request for Comcast—they wanted the cable company to transfer their Internet-only plan to the new address, ...