Some wireless customers can’t place calls or access data
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Thousands of Verizon customers complained of a widespread outage on January 14, 2026. So, what caused the random wireless issue?
Verizon is experiencing a major outage across the U.S. today, with hundreds of thousands of customers reporting issues with the network on the website Downdetector. There are also complaints across Reddit and other social media platforms.
Customers with iPhones and other smartphones on the Verizon network report being unable to make phone calls, send text messages, or connect to the internet over 5G or LTE due to the outage. iPhone users report seeing “SOS” in the status bar, as the device cannot connect to Verizon’s network.
Verizon users slam service, seek refunds over disruption to life in massive outage after a nationwide network failure left phones in SOS mode. Downdetector logged over 170,000 reports. Users demanded refunds as Verizon confirmed voice and data issues with no repair timeline.