Jamaican contact center and back office services provider Itel-BPO Solutions has taken full control over Granada Corporation, a bilingual customer service provider with a focus on work-at-home ...

As clients grow more demanding and technological advances facilitate the onset of automated work, BPO workers must become more flexible and rounded, with universal skill sets that enable them to ...

MANILA, Philippines — Former senator and Pwersa ng Masang Pilipino senatorial bet Jinggoy Estrada has appealed to the Fiscal Incentives Review Board (FIRB) to extend the hybrid work set up of business ...

MANILA, Philippines — Sen. Risa Hontiveros on Wednesday urged the incoming economic managers to resolve the work-from-home "impasse" in the information technology-business process management sector ...

This was how labor group Partido Manggagawa (PM) described the decision of the Fiscal Incentives Review Board (FIRB) to reject the appeal for a longer window for business-process outsourcing (BPO) ...

NEW DELHI: The recent decision of the government exempting MNCs with captive BPO outfits in India, from paying tax on incidental or "non-core" services like conclusion of contracts and procuring ...

MANILA, Philippines — A bill seeking to ensure the welfare and protection of Business Process Outsourcing (BPO) workers, especially during calamities and hazardous conditions, has been filed in the ...

Eliza is a blonde humanoid that can answer upto 1 lakh emails, and 67,000 phone calls every day. She (doesn’t look nice calling her ‘it’ ) can even strike a conversation with you about, say, your ...