The shift to digital-first experiences has put customer service agents under more pressure than ever. With greater complexity comes a growing number of critical incidents that can negatively impact ...

SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced the launch of several new capabilities across the PagerDuty Operations ...

Balance is key. Automation saves time and cuts costs, but human interaction is essential for complex moments like onboarding or troubleshooting. Personal touch matters. High-value customers benefit ...

Professional service firms are entering a new phase in 2025—one shaped by steady, practical changes in how work gets done. AI workflow automation is part of that shift. It's not about reinventing ...

Want to boost your service and satisfaction levels? Salesforce's Clara Shih has a three step program to do just that. In the face of economic uncertainty, leading customer service organizations are ...

Inger is the Founder and CEO of Droidal, a firm driving the hyper-automation revolution to make complex tasks and processes easy. With the goal of staying ahead in a competitive marketplace, savvy ...

Mature IT Service Management (ITSM) is essential for strengthening state and local government service delivery and efficiency. Agencies often struggle with aging legacy systems, manual processes, and ...

Why businesses are turning to unified ITSM platforms to standardize change management and maintain continuous compliance through automation.

What Is CRM Automation? A Complete Guide for Sales Teams Your email has been sent Discover how CRM automation can streamline your workflows and processes. Learn the benefits, features, and best ...