When you dial 911, every word you say matters. The line is designed to connect you with help in life-threatening situations, ...

Emergency dispatchers deserve to be recognized as “first responders,” a designation that opens up a broad new category of legal benefits for these vital workers. A bill currently moving through the ...

911 operator Christina Avant waits for the next call in the Douglas County 911 call center on June 30, 2015. LINCOLN — Right now, your smartphone likely has a better idea of where you are than ...

Phoenix residents calling 911 will now be asked if they need a behavioral health expert to respond to an incident rather than a police officer.

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...

LONG GROVE, Ill. (WLS) -- Officials say they received more than 1,200 emergency 911 calls the night a northwest suburban Long Grove house exploded and dozens of other homes were damaged. Calls came ...

We asked 911 dispatchers in the BuzzFeed Community to tell us the work calls that have stuck with them for years. Here are the wild results. Note: Some of these submissions revolve around pretty ...

Louisville's Metro Safe 911 center handled a 139 percent surge in emergency calls, receiving 1,422 calls in the first three ...